Privacy Policy

Pradella recognises the importance of your Privacy and your concerns about the security of the personal information which is entrusted to us. The following Privacy Policy details the mechanisms that the Pradella Group of Companies (“Pradella”) has put in place to manage your personal information and protect your privacy.

The principals set out in this Privacy Policy will apply to any personal information provided by you to Pradella or collected by Pradella from any other source.

The National Privacy Principals

On 21 December 2001 amendments to the Privacy Act 1998 came into force. The amendments introduced the National Privacy Principals. All private sector organisations, including Pradella, are required to comply with the National Privacy Principals.

Under the Privacy Act personal information is defined as: “information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Collection of Personal Information

Pradella generally collects personal information direct from you. For example, Pradella may collect personal information about you when you deal with us over the telephone, send us correspondence, deal with us by way of e-mail or electronically over the internet, or when you have contact with us in person.

The most commonly collected personal information consists of names, mailing addresses, telephone numbers, facsimile numbers and e-mail addresses. The type of personal information that Pradella collects from you will depend on the type of dealings that you have with us.

Pradella also collects information when you use the website www.pradella.com.au, however the only personal information collected by Pradella is information that you provide us by filling in an on-line form or sending us an e-mail. Pradella does have the ability to track the usage of its website on an anonymous aggregate basis, however, the information collected by Pradella in this instance is not personal information as it cannot be used to ascertain your identity.

There may be occasions when Pradella needs to collect personal information about you from a third party, for example, your employer, other organisations with whom you have dealings, a credit reporting agency, an information service provider or from a publicly maintained record. If we collect personal information in this way Pradella will take reasonable steps to contact you to ensure that you are aware of the purpose of collecting such personal information and the organisations to which Pradella may disclose your personal information to.

Use of Personal Information

Pradella may only use or disclose your personal information for the purpose specified by Pradella at the time the personal information was collected (“Primary Purpose”). Pradella may also use and disclose your personal information for purposes relating to the Primary Purpose, for example, invoicing and reminder notices.

Generally speaking, Pradella can only use or disclose personal information collected by it for any purpose other than the Primary Purpose (or related to that Primary purpose) if you have given your consent for your personal information to be used or disclosed for that purpose.

Marketing

Pradella may also use your personal information to provide you with information relating to other Pradella services. If you do not wish to receive information of this nature, please let us know and we will update our records accordingly.

Disclosure to Other Organisations

Where Pradella engages a third parties to perform services on your behalf, we may disclose your personal information to them so that they may perform those services.

Pradella may also disclose personal information to other entities in the Pradella Group which will use and disclose the personal information for the Primary Purpose for which it was collected. The contact details for the entities in the Pradella Group are set out below.

Pradella does not disclose personal information to any organisation outside of the Pradella Group for marketing purposes.

Other Peoples’ Personal Information which you Provide to Pradella

If you provide personal information to us about someone else (such as one of your directors or employees or someone with whom you have dealings) you must ensure that you are entitled to disclose that information. You should also ensure that you take reasonable steps such that the individual concerned is aware of the various matters dealt with in this Privacy Policy, including the identity of Pradella, how to contact Pradella, Pradella’s purpose for collecting the information, Pradella’s information disclosure practices, the individual’s right to obtain access to their personal information and the consequences where that information is not provided by Pradella.

Access to your Personal Information

In most cases you can gain access to the personal information that Pradella holds about you on request. All requests should be sent to the Privacy Officer care of the address below.

Under the National Privacy Principals Pradella is required to provide you access to your personal information, unless there is an exception under the Privacy Act. If Pradella decides not to provide you with access to your personal information, Pradella will provide you with reasons for this decision.

The National Privacy Principals also enable Pradella to charge a fee for allowing access to your personal information. You should discuss any possible fees with the Privacy Officer upon making a request for access to your personal information.

Keeping Personal Information Up-To-Date

Pradella must take reasonable steps to ensure that personal information collected by Pradella is accurate. If you become aware that any personal information held by Pradella is incomplete or inaccurate, please advise us and we shall take appropriate remedial measures.

Security for Personal Information

Under the National Privacy Principals, Pradella is under an obligation to take reasonable steps to protect the personal information that it holds from misuse, loss and from unauthorised access, modification and disclosure.

Your personal information is stored as either electronic data in Pradella’s systems or in hard copy. In order to protect your personal information we maintain physical security over our electronic data sources and paper stores, such as locks and alarm systems. Our systems are secured by way of fire walls, for internet protection, and system passwords to restrict access to computer systems.